+34% Revenue Growth Through Operational Excellence

Category: Home & Kitchen Marketplace: Amazon Vendor Central Engagement Start: Q1 2025 Services: Vendor Central Management, PO & Inventory Management, Shortage Claims Recovery, Advertising, Content Optimization, Chargeback Remediation

This home goods brand had been on Amazon Vendor Central for years. The relationship had significant operational gaps: purchase orders were inconsistent, chargebacks were accumulating from labeling and ASN issues, and shortage claims had gone uncontested. Revenue was flat at $10.5M.

The team started with operations. Chargeback root causes were identified and fixed, dropping fees by -60% within three months. A new PO process pushed fill rates from 71% to 92%. Every shortage claim from the prior period was disputed with documentation, recovering $180K in the first year.

With the operational foundation in place, the team rebuilt advertising around wholesale economics: profitability models that mapped spend to actual margin contribution. DSP was added for demand capture and retargeting at 6.5x ROAS.

Annual Revenue: $10.5M to $14.0M (+34%) PO Fill Rate: 71% to 92% Shortage Claims Recovered: $450K Blended ROAS: 4.1x to 8.2x TACoS: 7.8% to 5.1%